FAQ

BLZR.ID Frequently Asked Questions

 

Are your products Indonesian made?

Yes all of our products are proudly made in Indonesia :)

Do you accept custom orders?
Sorry, we do not accept custom orders.

Do your products range in size?

Yes, most of our products have sizes ranging from S-XXXL.

 

Do all products have the same sizing details?

Different products might have different sizing. Kindly check each product’s description details. 

 

How do I measure my body to find the right size for me?

Please see our body measurement guide to find the suitable size for you here

 

Are all photos shown in this website real pictures of your product?

Yes we always use real pictures of our product.

 

Do you restock ‘out of stock’ items?

Some of our products might be restocked. You can click the ‘notify me’ button to get a notification when we restock the product you are interested in.

 

Do you have an offline store?

We do not for now, our store fully runs online. 

 

Can I purchase from overseas?

Yes you can. Please email our customer service at halo@blzrid.com or DM us on Instagram @blzr.id for the shipping fee and details.

 

How soon can I accept my order?

We will process your order the NEXT BUSINESS DAY / in 24 hours. The shipping company then needs certain amount of time to deliver it to you, varies from 1-3 days for domestic and 3-8 days for international deliveries. 

 

How do I track my order?

You can track your order by signing in to your account and check your order history. You can find the tracking number for all your orders there. You will also receive your order tracking number via email when your order is shipped.

 

I have not received my order and it has exceeded the estimation arrival date.

Delays sometimes can occur due to several reasons. Shipping couriers also do not ship on Sundays and public holidays. Please contact our Customer Service and we will help you to follow up with the shipping company. 

 

Can I return/exchange the product?

We do not accept size exchanges. However, if you receive defective product or a wrong order, you are eligible for return/exchange free of charge. Please read more about our return & exchange policy here